FREQUENTLY ASKED
QUESTIONS

Asked and Answered

Fermer TILT will be closed on the morning of Tuesday, July 27th for regular maintenance. The observation deck and BAR 94 remain open normal hours.

Everything you need to know about 360 CHICAGO, from price to groups.

TICKETS

How much are tickets?

Current pricing information can be found here.

Do I have to choose a specific time to visit?

For tickets purchased on 360chicago.com, yes. Your timed tickets are valid for entry to the queue within 30 minutes of the time you selected. If you arrive more than 30 minutes after your scheduled queue entry time, entry into the queue and into the observation deck is not guaranteed.

For CityPASS, you need to make a timed reservation here. Tap Redeem CityPASS and follow the instructions.

Please note: Last entry is 1 hour prior to our listing closing time.

Do I need to reserve a time for CityPASS?

Yes! Visit 360chicago.com/citypass and tap Redeem CityPASS. Please note that, due to COVID capacity restrictions, we may have increased wait times, especially during sunset and on weekends.

Do I need to reserve a time for Go City/Go Card?

Yes! Visit 360chicago.com/gocard and tap Redeem Go City(or) Go Card. Please note that, due to COVID capacity restrictions, we may have increased wait times, especially during sunset and on weekends.

What is your cancellation and refund policy?

All tickets are non-refundable and non-changeable in cases of inclement weather. 360 CHICAGO remains open during all weather conditions year-round, including zero visibility conditions. While view are subject to change rain or shine, your visit can still be spent enjoying our other features. Explore our museum-quality queue exhibition highlighting Chicago's eclectic neighborhoods, experience the thrill of TILT, or relax with a drink at BAR 94 and café!  In cases of changed plans or personal emergency, please contact us no less than 48 hours in advance of your arrival at [email protected]

Does everyone need a ticket?

Yes, everyone needs a ticket to visit 360 CHICAGO. Children under 3 are free.

What's included in General Admission?

A GA ticket gets you admission to the observation deck. This includes access to our Skywalk, BAR 94, the ability to use our interactive touchscreens, and the chance to purchase a ticket to TILT.

Can I buy a TILT ticket without buying a General Admission ticket?

No. Anyone that wants to experience TILT must first purchase an admission ticket to the observation deck.

Are there special rates for Military?

Yes! We offer a 50% off military admission rate. Available at the door only with valid ID.

GROUPS

How do I book a group?

Please call 312-781-3681 or email [email protected]. Special rates available for qualified tour operators and school groups.

What is your payment and cancellation policy?

360 CHICAGO does not require a deposit. All groups must make final confirmation of arrival one week prior to date of visit. Prepaid groups are non-refundable once payment is processed. We gladly accept Visa, MasterCard, Discover, American Express, cash and company checks. Call for payment or pricing information at 312-751-3681 or [email protected].

How long do groups usually stay?

We recommend 60-90 minutes for a group of 50 people. Please note, queueing times may extend during weekends and holidays.

Is bus parking or drop-off available?

Bus drop-off and pick-up is available at the North Entrance (Michigan Ave & Delaware Pl), with nearby city bus parking available.

Want to add a dining option to your group ?

Dining on-site is only available as a private event. For groups, please ask about our partner package dining options with nearby restaurants including Gino's East Deep Dish Pizza, Harry Caray's Restaurant & Sports Museum, and Hard Rock Cafe. 360 CHICAGO does offer small snacks and bites as well as a full bar and cafe.

How do groups enter the Observation Deck?

Groups may enter through either the North Entrance (Michigan Ave & Delaware Pl) or the Garden Plaza Entrance. Group Leaders will check-in at the Ticketing Desk to pick up tickets for their guests using the booking confirmation number. Any last minute group adjustments can be made on-site.

Are group packages available for BAR 94 in the Observation Deck?

Special group drink packages are available and come with a semi-private space. Email for options and pricing at [email protected]

Can groups perform in the Observation Deck?

Of course! Subject to availability, bands of up to 30 people and choirs of up to 50 people are welcome to perform in 360 CHICAGO. Please note, chairs, electricity, and music stands are unavailable on-site.

VISIT

Where is 360 CHICAGO located?

360 CHICAGO is located on the 94th floor of 875 N Michigan Avenue, formerly the John Hancock Center in the heart of Chicago's famous Magnificent Mile shopping district.

Is there a time limit for my visit?

No. You are welcome to stay as long as you like. Most guests spend about 45 minutes to an hour on the 94th floor.

Is there a restaurant?

360 CHICAGO does not have a restaurant. We have a bar and cafe called BAR 94 on the north side of the observation deck. Access to BAR 94 is included with every ticket. There are no reservations needed, no dress code, and no drink minimum. BAR 94 is the highest bar with a full 360-degree view in Chicago.

What is BAR 94?

BAR 94 is 360 CHICAGO's bar on the north side of the observation deck. We have a full bar menu, including local favorites from Revolution Brewing and KOVAL Distillery. Guests can also purchase gelato, coffee, or a variety of small bites to enjoy in the observation deck.

How long are you open?

360 CHICAGO is open from 9 AM - 9 PM Monday, Tuesday, Wednesday, Thursday, and Sunday. We are open from 9 AM - 11 PM on Friday and Saturday. Hours may vary based on business levels and time of year. Last entry is 1 hour prior to closing.

Do I have to wear a mask to enter?

As of Friday, June 11th, masks are encouraged but not required.

TILT

What is TILT?

TILT is a set of eight windows on a moving platform that TILTs 30 degrees downward, 1,030 feet above Chicago.

Is TILT included in admission?

TILT is an optional add-on to 360 CHICAGO Observation Deck. In order to TILT, you must purchase a ticket that includes General Admission to 360 CHICAGO and a TILT ticket. You must purchase both in order to TILT.

How much is TILT?

TILT is $8 per ticket, in addition to the price of admission.

How long does TILT last?

TILT has several motion profiles that last an average of 2-3 minutes.

Is TILT safe?

TILT is inspected regularly and must meet the highest safety standards. There has never been a safety issue with TILT.

Is there a height requirement?

Guests must be 42" or taller to ride TILT.

EVENTS

How can I schedule a walkthrough?

Please email [email protected] or call 773-820-8990. For more information, please visit https://360chicagoevents.com/

Do you offer catering or have an on-site kitchen?

We work with offsite catering vendors to bring in food, beverage, and additional equipment for your event.

Do partial event spaces get a reserved elevator?

No, the lines to get upstairs and the elevator are shared with the general public as well as on the way downstairs.

Is admission included with the event space rental?

Yes, your guests will be able to explore the entire deck during your event space rental.

How many events do you host at once?

We host one event per day or at a single time.

Are tables and chairs included?

We have a limited event inventory that is included. Additional needs are rented through your catering/decor vendors.

DIDN'T FIND WHAT YOU NEED?

Contact us at [email protected]

LOCATION

875 N Michigan Avenue, 94th Floor

Monday - Thursday: 9 AM - 9 PM
Friday and Saturday: 9 AM - 11 PM
Sunday: 9 AM - 9 PM
Last entry is 1 hour prior to closing