FAQS

All tickets to 360 CHICAGO are non-refundable, excluding Fast Pass tickets.

360 CHICAGO cannot provide refunds due to low visibility conditions, inclement weather, high queue times for entry or exit, if the purchase is made mistaking 360 CHICAGO for another attraction, or for any other reasons.

While views are subject to change, rain or shine, guests will still enjoy the 360 CHICAGO experience. Guests can explore exhibits highlighting Chicago's eclectic neighborhoods, experience the thrill of TILT (still thrilling even in low visibility conditions), and relax with a beverage from CloudBar.

Fast Pass ticket holders must email info@360chicago.com to request a refund at least 90 minutes prior to their scheduled visit time.

360 CHICAGO is a cashless attraction. We accept all major credit and debit cards, as well as mobile payment options like Apple Pay and Google Pay. Cash is not accepted for purchases, though cash gratuities are welcome at CloudBar. Cash-to-card kiosks are available onsite for guests who need them. You can check your balance here.

Yes, everyone needs a ticket to visit 360 CHICAGO. Children under 3 are free. Click here for more ticket information.

You cannot buy a TILT ticket without buying a General Admission ticket. Anyone who wants to experience TILT must first purchase an admission ticket to the Observation Deck.

Yes! We offer a 10% discount on admission for members of the military (veteran and active duty + one guest), students, and seniors. Discounts are available at the ticketing desk only with valid ID.

You can skip the line at 360 CHICAGO by choosing the "Add Fast Pass" option at checkout. Fast Pass allows you to skip a portion of the entry queue leading to the elevators. The pass can be purchased as an upgrade to any ticket type on our website or in person at our main ticketing desk. Please note that Fast Pass only applies to entry—expedited access is not available for TILT, CloudBar, or exit.